01
Leaks and blockages
Capture the address, affected fixture or area, what the customer can see and whether the immediate water supply has been isolated. Your team decides the priority and advice.
For plumbing businesses
Give the urgent call a clear first step
Jetty builds and runs the website, missed-call text back and follow-up for plumbing businesses dealing with leaks, blockages, hot-water problems and planned work—often while the owner is already on another job.
Urgent, planned and somewhere in between
A missed call about water through a ceiling should not be handled like a bathroom renovation enquiry. The system can separate the opening details without pretending to dispatch a plumber.
02
Hot-water problems
Ask whether the unit is gas, electric, solar or heat pump if known, its approximate age and what has changed. A model-plate photo can make the return call more useful.
03
Planned work and quotes
Renovations, replacements and new fixtures need scope, photos and timing rather than emergency triage. A separate form keeps those quote requests complete and visible.
A cleaner handover
What a hot-water enquiry can give you
The customer can send useful information without waiting on hold or guessing what matters. The automatic response confirms receipt; a real person decides the advice, attendance and quote.
What Jetty handles
The work around answering the phone
You remain the plumber. Jetty keeps the customer-facing system clear and consistent.
A plumbing website that sets expectations
Service pages explain the work you handle, areas you cover, licence information, normal contact options and any after-hours boundaries. Quote forms ask for details and photos matched to each service.
Missed-call text back without fake urgency
The caller receives a prompt acknowledgement and can reply with the job type, address and useful context. The message does not say someone has been dispatched or promise an arrival time.
One inbox for the owner, office and field
Calls, texts and website enquiries stay together so the next person can see the thread. Quote follow-up and review requests use wording and timing agreed before the system goes live.
Urgent work, honest wording
No pretend dispatch desk
A fast text is helpful only if it is accurate. The system can collect information and explain the callback process; it cannot judge a hazard or guarantee attendance.
Your after-hours availability and service area are stated plainly
Automatic messages never claim a plumber is on the way
Safety and isolation advice stays with an appropriately qualified person
The customer can always see which business is contacting them
Fair questions
Before we map the plumbing workflow
The most useful setup reflects who answers, which work you take and how urgent jobs are currently handled.
Does the text back work as an emergency booking service?
No. It acknowledges the call and collects the agreed details. It can state your normal emergency process, but it does not diagnose the issue, dispatch a plumber or guarantee an attendance time.
Can quote forms ask for photos?
Yes. Different forms can request photos of a unit, fixture, leak area or planned work when that context helps. Your team still reviews the job and decides whether a site visit is needed.
Can my office and plumbers see the same conversation?
Yes. The included all-in-one inbox can keep texts, emails and web enquiries together. We map who needs access and how handovers currently work.
Can I keep my existing business number?
That depends on the number and current provider. Jetty also includes a dedicated Australian business number with routing and call history. We check the safest option before changing anything customers already use.
Other home services
See how the workflow changes
Map your plumbing enquiry flow
Twenty minutes with Jake to walk through urgent calls, quote requests and team handovers. No slide deck.