01
Faults and loss of power
Capture the location, property type, what has stopped working and what the customer has noticed. The automatic message tells them the enquiry was received, not what is safe to touch.
For electrical businesses
Acknowledge the fault without guessing at it
Jetty builds and runs the website, missed-call text back and follow-up for electrical businesses handling urgent faults, switchboard work, lighting and installation quotes. The system gathers context; the electrician makes the call.
Separate the fault from the planned job
A customer reporting a burning smell needs a different response from someone pricing new downlights. The intake can sort context without offering unsafe remote advice.
02
Switchboards and safety upgrades
Ask what work they are considering, whether there is an existing quote or report and for photos only when your business wants them. A licensed electrician reviews the next step.
03
Lighting and installation quotes
Planned work can collect rooms, quantities, access and preferred timing before the call back, keeping quote requests separate from urgent fault enquiries.
A safe first handover
What a switchboard enquiry can give you
The customer can describe what they want and provide a photo if requested. The system does not inspect the board, assess compliance or tell them to remove a cover.
What Jetty handles
The admin path around electrical work
The system keeps new enquiries organised without getting between the customer and qualified advice.
A website that makes your scope clear
Service pages, areas, licence information, team details and contact options show customers what you handle. Forms can ask different questions for faults, switchboard work and planned installations.
A useful text when you cannot answer
If the phone rings while you are on a ladder, in a roof space or testing a circuit, the caller receives an acknowledgement and can reply with the location and issue. Nothing is diagnosed automatically.
Clear handover across the team
Website enquiries, texts, emails and call history can stay in one inbox. Agreed quote follow-up and fair review requests run consistently, with your team able to take over at any point.
Safety before automation
Context, not electrical advice
The system can record what a customer reports and explain how your business responds. It should never act like an electrician or invite someone to investigate live equipment.
No automatic diagnosis or fault-finding instructions
Urgent hazards are directed to the emergency process you approve
Licence details and service scope come from your business
Attendance, compliance advice and quoting remain with qualified people
Fair questions
Before we map the electrical workflow
The boundary is simple: automation can organise an enquiry, but it cannot perform or advise on electrical work.
Will the automatic reply give safety instructions?
No. It can use emergency wording and contact directions approved by your business, but it does not diagnose the issue or tell a customer to inspect, reset or touch electrical equipment.
Can customers upload switchboard or job photos?
Yes, where your team wants that context. Forms should ask only for photos a customer can take safely without opening covers or approaching a hazard. A qualified person reviews every image.
Can enquiries go to the office and field team?
Yes. The included business phone and inbox can be routed around the way your team already works. We map access and handover before launch.
Can it follow up installation quotes?
Yes. Agreed messages can ask whether the customer still wants to proceed or has questions. Pricing, scope, availability and technical decisions stay with your business.
Other home services
See how the workflow changes
Map your electrical enquiry flow
Twenty minutes with Jake to walk through faults, planned quotes and team handovers. No slide deck.