01
Breakdown or poor performance
Collect the suburb, system type, brand or model if known, symptoms and when the problem started. Your technician decides what can be checked safely and what happens next.
For air conditioning businesses
Sort the summer rush before you call back
Jetty builds and runs the website, missed-call text back and follow-up around air-conditioning work: no-cooling callouts, installation quotes and maintenance enquiries that each need different details.
Not every air-con call needs the same path
A customer with no cooling tonight is in a different spot from someone comparing a replacement system. The opening questions should reflect that.
02
New or replacement system
Ask about the property, rooms, existing unit and preferred timing. Photos can give the quoting team useful context without pretending to replace a site assessment.
03
Service and maintenance
Planned work should not disappear behind urgent summer calls. Clear forms and approved reminders keep servicing enquiries separate and visible.
A useful first response
What an installation enquiry can give you
The customer knows the call was received and can send the basics while you finish the job in front of you. You still control the recommendation, quote and availability.
What Jetty handles
A cleaner path from call to quote
The customer gets a sensible first step. Your business keeps the technical conversation.
A website organised around the work
Breakdowns, repairs, installations, replacements and maintenance are explained clearly, with service areas, licence information and quote forms that ask questions relevant to each job type.
A reply when the phone rings at the wrong time
If you miss the call while driving or working on a unit, the caller receives a useful text. They can reply with the suburb, problem and system details instead of starting again later.
Follow-up that does not overpromise
New enquiries and replies stay together. Agreed follow-up can check whether a customer still wants a quote, while maintenance reminders only go to people who have consented to receive them.
Keep the technical work human
No automatic diagnosis
The system records what the customer reports. It does not decide what is wrong, recommend a system size or promise an attendance time.
Symptoms and photos are handed to your team as customer-provided information
Quotes, brands, system sizing and technical advice remain with the qualified person
After-hours and emergency expectations are stated plainly
Seasonal campaigns only use agreed, permission-based audiences
Fair questions
Before we map the air-con workflow
Peak demand makes a useful first reply valuable, but it should never make promises your schedule cannot keep.
Can it tell breakdowns from installation quotes?
Yes. Website forms and the missed-call flow can branch into different opening questions. The system can organise the enquiry, but a qualified person still reviews the details and decides the next step.
Can customers send a photo of the unit or model plate?
Yes. The form or conversation can request photos when they are useful. Those images are context for your team, not a remote diagnosis.
Will it promise an urgent attendance time?
No. The automatic message can explain your normal process and collect details, but availability and attendance times stay with your business.
Can it follow up old installation quotes?
Agreed follow-up can check whether a customer still wants to proceed, provided the message and timing suit the original enquiry. You can see the replies in the all-in-one inbox and step in at any point.
Other home services
See how the workflow changes
Map your air-conditioning enquiry flow
Twenty minutes with Jake to walk through breakdowns, installation quotes and the follow-up you already handle.