01
General pest treatment
Capture the suburb, property type, pest and where it has been seen. The owner can then call back with enough context to discuss the right service.
For pest control businesses
Keep the enquiry moving while you're under a house
Jetty builds and runs the website, missed-call text back and follow-up around the way pest control work comes in: general pest jobs, termite concerns, planned inspections and questions that need a real technician to answer.
Three places pest enquiries usually split
The first useful question is not always “when can you come?” The job type, property and urgency change what needs to happen next.
02
Termite concern
A suspected active issue and a routine annual inspection are not the same enquiry. The form and first reply should make that distinction without giving a diagnosis.
03
Work that comes around again
Completed treatments and inspections create legitimate future service opportunities. Approved reminders keep those dates visible without turning every message into a promotion.
A practical first handover
What a termite enquiry can give you
The automatic reply acknowledges the missed call and asks the opening questions you have approved. It is not a bot diagnosing termites. It is a cleaner handover to the person who can help.
What Jetty handles
The customer-facing pieces in one place
You keep control of advice and scheduling. Jetty takes care of the repeatable system around it.
A pest control website built around real services
General pest control, termite inspections, treatments, service areas, licence details and quote forms are laid out clearly. The copy is written for your business, not pasted from a generic trade template.
Missed-call text back and one inbox
When you cannot answer, the caller gets a useful SMS and can reply with the basics. Calls, texts, website enquiries and notes stay visible in the same place for the owner or office.
Review requests and agreed reminders
Every genuine customer can receive the same fair review request after completed work. Annual termite inspection reminders only go to customers who opted in, with timing and wording agreed before launch.
Set up honestly
Useful automation, clear limits
The system can collect context and confirm that a message was received. It cannot inspect a property, identify a pest or promise when a technician will attend.
No invented clients, results or five-star promises
No review gating or incentives for positive reviews
Permission-based past-customer campaigns
Pricing, treatment advice and availability stay with your team
Fair questions
Before we map the pest workflow
The system needs to match how you quote, inspect and hand jobs between the office and field.
Can it separate termite work from general pest jobs?
Yes. The website and reply flow can ask different opening questions for general pest treatments, routine termite inspections and suspected active termite enquiries. Your technician still decides what advice and service are appropriate.
Can it remind customers about annual termite inspections?
Yes, for customers who have opted in. The timing, wording and eligibility rules are agreed with you before the campaign runs, and the messages identify your business clearly.
Does the automatic reply quote the job?
No. It acknowledges the enquiry and gathers the agreed details. You decide the price, inspection requirements, treatment plan and availability.
Can I see every reply from the field and office?
Yes. The included all-in-one inbox keeps texts, emails and web enquiries together. Routing depends on how your team works and is mapped during setup.
Other home services
See how the workflow changes
Map your pest control enquiry flow
Twenty minutes with Jake to walk through the calls, forms, inspections and follow-up you already handle.